1. Taxes: included.
2. Prepayment: The total price of the reservation will be charged on the day of booking.
3. Check in: From 15h.
4. Check out: Until 12:30
5. You can arrive earlier, leave your luggage in the reception, and enjoy the facilities - your room or suite will be ready at 15h.6. Children:
- Children: under 6 years old.
- Adults: 6 years old and older.
6.2 Children sleep in existing beds. There is no capacity for extra beds or crips in the room or suite.
6.3 For safety reasons, children under 6 years old do not have access to the pools and jacuzzi area.
7. Pets: Not allowed.
8. Parking: Free.
9. Internet: Free Wi-Fi.
10. Credit cards: Visa, MasterCard and American Express.
11. Checks: Not accepted.
12. Non-smoking: rooms and suites interiors and internal public areas.
13. Bathing caps: Mandatory use in pools and jacuzzi.
- Breakfast 7:30 - 10h.
- Lunch 12:30 - 15h.
- Dinner 18:30 - 21h.
- Pools 9 - 21:30
- SPA Volcánico 8 - 21:30
- Café del Cielo 13 - 22h.
- Shop 7 - 22h.
- Luna Travel - Tours arrangement 10 - 18h.
15. Room / Suite service: not available. Upon arrival specified drinks only.
16. Cancellation policies:
- 61 days before: no charge.
- 60 - 31 days before: 50% charge.
- 30 days before or no show: 100% charge.
- If you want to modify dates, no charge. (24 hours in advance)