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Reservation Policies

1. Taxes: included.

2. Prepayment: The total price of the reservation will be charged on the day of booking. 

3. Check in: From 15h.

4. Check out: Until 12:30

5. You can arrive earlier, leave your luggage in the reception, and enjoy the facilities - your room or suite will be ready at 15h. 

6. Children:

6.1 Note:

  • Children: under 6 years old.
  • Adults: 6 years old and older.

6.2 Children sleep in existing beds. There is no capacity for extra beds or crips in the room or suite. 

6.3 For safety reasons, children under 6 years old do not have access to the pools and jacuzzi area.

7. Pets: Not allowed.

8. Parking: Free.

9. Internet: Free Wi-Fi.

10. Credit cards: Visa, MasterCard and American Express.

11. Checks: Not accepted.

12. Non-smoking: rooms and suites interiors and internal public areas.

13. Bathing caps: Mandatory use in pools and jacuzzi.

14. Schedules:

  • Breakfast 7:30 - 10h.
  • Lunch 12:30 - 15h.
  • Dinner 18:30 - 21h.
  • Pools 9 - 21:30
  • SPA Volcánico 8 - 21:30
  • Café del Cielo 13 - 22h.
  • Shop 7 - 22h.
  • Luna Travel - Tours arrangement 10 - 18h.

15. Room / Suite service: not available. Upon arrival specified drinks only.

16. Cancellation policies:

  • 61 days before: no charge.
  • 60 - 31 days before: 50% charge.
  • 30 days before or no show: 100% charge.
  • If you want to modify dates, no charge. (24 hours in advance)

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